FAQ

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How do I place an order?

To place an order, simply browse our website, add desired items to your shopping cart, and proceed to checkout. Follow the prompts to enter your shipping and payment details, and then confirm your order.

What payment methods do you accept?

We accept a variety of payment methods, including major credit and debit cards (Visa, Mastercard, American Express, Discover), digital wallets (PayPal, Apple Pay, Google Pay), and PayPal.

How can I track my order?

Once your order has been processed and shipped, you will receive a confirmation email with tracking information. You can also log in to your account on our website to view the status of your order and track its delivery.

What is your return policy?

We offer a hassle-free return policy. If you're not completely satisfied with your purchase, you can return it within 30 days days for a full refund or exchange. Please refer to our Returns Policy for more information on eligibility and instructions.

How can I contact customer support?

Our customer support team is available to assist you with any questions or concerns. You can reach us via email at support@onestopnecessities.com, by phone at (760) 937-9804, or through our live chat feature on the website.

Are my personal and payment details secure?

Yes, we take the security of your information seriously. We use industry-standard encryption and security measures to protect your personal and payment details during transactions and ensure that your data remains secure.

Can I cancel or modify my order after it has been placed?

We strive to process orders quickly, but if you need to cancel or modify your order, please contact us as soon as possible. We'll do our best to accommodate your request, but once an order has been processed or shipped, it may not be possible to make changes.